Ideas on how to conduct a successful Virtual Interview
This document provides advice for all members on how to conduct a video interview smoothly and successfully.

Video interviews offer a meaningful way to interact with members especially during a lockdown period, or as a hassle free first introduction. You may want to progress to a face to face interview, once you are happy with your virtual connection. Obviously this could only happen outside the lockdown period.

For a list of suggested interview questions refer to the Examples of Interview Questions below;

Benefits to Virtual Interviews
There are many benefits to video interviewing. Some of these include:
But, of course, there are some obstacles...

If you don’t solve issues like poor lighting and connectivity, a brilliant member could be put off by interruptions and delays, which might make them less confident (in you and themselves) than if it was a phone or face to face interview. This is why it’s crucial to plan and prepare for a video interview.

Virtual Interview Tips
There are a fair few obvious face-to-face rules that still apply in a virtual setting, for example, you still need to dress appropriately and prepare questions in advance. But with a video interview, there are also technical elements, like microphones and internet connections

Here are our top tips for how to conduct a video interview and impress your members.

1. Pick a quiet, well-lit location
This point isn’t just to make sure that there won’t be distractions on your end, but also to ensure that what your member can see looks good. It is vital that you are able to see the environment that your child will be cared for in.

2. Figure out your tech
Before the interview, practice to make sure everything is set up okay as it’s highly likely that you’ll need to make adjustments. Ideally try and use a computer or laptop due to their capabilities however if this isn't possible a tablet or phone will work.. You should also do a test call beforehand to make sure your microphone is at the right volume.

Example of Tech platforms to use:
3. Reviewing the environment
A warm environment and welcoming approach will help to break the ice and set the stage for a relaxed interview process. Offer the childcarer an opportunity to make a cup of tea or coffee to make them feel at ease.

Take the opportunity to introduce your children so that you can get a brief picture of how the childcarer interacts with your children. It is then best to conduct the rest of the interview in private without the children dominating the process.

As a parent it is important you request to see the environment that your child will be cared for. You may also want to show your children the environment to get their thoughts after the interview. This gives you a first impression and will help determine if you would want to progress to a face to face viewing.

The best place to start the process is asking the Childcarer to introduce themselves before moving on to your questions. (refer to the example of the interview question below).

4.Sort a backup plan
Things do go wrong, and the unexpected can strike at any time. So make sure you have the candidate’s number so that you can call them if you need to.

5. Use the tone and pace of your voice to calm nervous members
You don’t have the opportunity to use body language to help your member relax and create a positive impression, so you’ll need to rely on your voice and facial expressions. Speak slower than you would in a face-to-face interview, and, where you can, use a headset rather than surround sound as this will cut down on feedback and prevent you from interrupting each other.

6. Turn off distracting or noisy background apps
If the computer that you’re using for the interview is your personal or work one, make sure that any applications that might make alert noises are switched off.

7. During the interview, sit still.
If the member sees you moving backwards and forwards and shifting your weight around, it’s going to be incredibly distracting. Figure out before the interview if you’re going to sit or stand. Equally, make sure you have everything you need. You may want to have their profile details, your questions, and their references/checks on the table in front of you.

Examples of Interview Questions
Always make sure you prepare a list of questions you want to ask the childcarers before the interview starts. This way you can ensure you find out everything you would like to know about the childcarer before making your decision.

Examples of questions: It is important that you follow up on all references and check the legitimacy of qualifications. Please refer to the DBS checking process, this should be an essential part of the deciding process. It is good practice to provide feedback following the interview. The prospective Childcarer will be keen to know whether or not they have been successful in their application. Therefore you should always let the Childcarer know whether or not they have been offered the job or not, and why.