This document provides advice for all members on how to conduct a video interview smoothly and successfully.
Video interviews offer a meaningful way to interact with members especially during a lockdown period, or as a hassle free first introduction. You may want to progress to a face to face interview, once you are happy with your virtual connection. Obviously this could only happen outside the lockdown period.
For a list of suggested interview questions refer to the Examples of Interview Questions below;
Benefits to Virtual Interviews
There are many benefits to video interviewing. Some of these include:
- An excellent way to meet a member during the Covid 19 lockdown period
- Unlike a phone interview, you can read body language and facial cues.
- You can show or ask to see where the Childcare will take place.
- No one has to pay travel expenses.
- It’s unlikely that the candidate will need to take time off work (great if you’re trying to recruit someone who already has a job).
- You can record a virtual interview and replay it later. Never underestimate what you can learn from a second glance! Watching the interview back could be the difference between a good and bad hire.
But, of course, there are some obstacles...
- Both you and the candidate need a decent internet connection, webcam, and microphone.
- Unexpected connectivity problems could cause delays and make it hard to communicate.
- There might be other problems such as bad lighting and background noise.
If you don’t solve issues like poor lighting and connectivity, a brilliant member could be put off by interruptions and delays, which might make them less confident (in you and themselves) than if it was a phone or face to face interview. This is why it’s crucial to plan and prepare for a video interview.
Virtual Interview Tips
There are a fair few obvious face-to-face rules that still apply in a virtual setting, for example, you still need to dress appropriately and prepare questions in advance. But with a video interview, there are also technical elements, like microphones and internet connections
Here are our top tips for how to conduct a video interview and impress your members.
1. Pick a quiet, well-lit location
This point isn’t just to make sure that there won’t be distractions on your end, but also to ensure that what your member can see looks good. It is vital that you are able to see the environment that your child will be cared for in.
2. Figure out your tech
Before the interview, practice to make sure everything is set up okay as it’s highly likely that you’ll need to make adjustments. Ideally try and use a computer or laptop due to their capabilities however if this isn't possible a tablet or phone will work.. You should also do a test call beforehand to make sure your microphone is at the right volume.
Example of Tech platforms to use:
3. Reviewing the environment
- Google Hangouts
- House Party
A warm environment and welcoming approach will help to break the ice and set the stage for a relaxed interview process. Offer the childcarer an opportunity to make a cup of tea or coffee to make them feel at ease.
Take the opportunity to introduce your children so that you can get a brief picture of how the childcarer interacts with your children. It is then best to conduct the rest of the interview in private without the children dominating the process.
As a parent it is important you request to see the environment that your child will be cared for. You may also want to show your children the environment to get their thoughts after the interview. This gives you a first impression and will help determine if you would want to progress to a face to face viewing.
The best place to start the process is asking the Childcarer to introduce themselves before moving on to your questions. (refer to the example of the interview question below)
4.Sort a backup plan
Things do go wrong, and the unexpected can strike at any time. So make sure you have the candidate’s number so that you can call them if you need to.
5. Use the tone and pace of your voice to calm nervous members
You don’t have the opportunity to use body language to help your member relax and create a positive impression, so you’ll need to rely on your voice and facial expressions. Speak slower than you would in a face-to-face interview, and, where you can, use a headset rather than surround sound as this will cut down on feedback and prevent you from interrupting each other.
6. Turn off distracting or noisy background apps
If the computer that you’re using for the interview is your personal or work one, make sure that any applications that might make alert noises are switched off.
7. During the interview, sit still.
If the member sees you moving backwards and forwards and shifting your weight around, it’s going to be incredibly distracting. Figure out before the interview if you’re going to sit or stand. Equally, make sure you have everything you need. You may want to have their profile details, your questions, and their references/checks on the table in front of you.
Examples of Interview Questions
Always make sure you prepare a list of questions you want to ask the childcarers before the interview starts. This way you can ensure you find out everything you would like to know about the childcarer before making your decision.
Examples of questions:
It is important that you follow up on all references and check the legitimacy of qualifications. Please refer to the DBS checking process, this should be an essential part of the deciding process. It is good practice to provide feedback following the interview. The prospective Childcarer will be keen to know whether or not they have been successful in their application. Therefore you should always let the Childcarer know whether or not they have been offered the job or not, and why.
- Tell me about yourself
- Talk me through what experience you have as a childcarer?
- Why do you want to be a childcarer for my children and why should I choose you?
- Are you currently a childcarers for any other children and if so how many children will you be looking after in a session?
- Tell me about your best childcare job to date and what made it so enjoyable
- In your opinion, what makes a good Childcarer?
- When considering looking after a child, what qualities are important in a family?
- Do you have a valid, enhanced CRB/DBS check – it is a requirement for this position
- Are your current qualifications accredited?
- We will carry out a detailed background check on the childcarer we hire, is there anything that you would like to make known at this stage?
- Do you hold a full, clean UK driving license and if not, please explain
- Do you hold a current paediatric first aid qualification and if not, are you prepared to attend a course if offered the job?
- What do you see as the greatest risks to the children at this age, in and out of the home
- If you were confronted with (add scenario) this situation, what would you do?
- What are your views on discipline and how do you deal with bad behaviour?
- What activities would you do with children of this age?
- What are your views on the children watching television?
- What is included when under the care of the childcarer ie snack etc
- Ask what notice period the childcarer would be prepared to give if they wanted to end their arrangement?
- Advise the childecarr of when she can expect to know the outcome of the interview